Services

Welcome to Process Mavericks LLC! We specialize in providing top-tier consulting services to help organizations thrive in an ever-changing business landscape. Our team of seasoned experts delivers tailored solutions across various domains, ensuring measurable results and sustained success. Explore our core service offerings below:

1. SaaS Project Management

Our SaaS project management services help organizations implement and optimize Software-as-a-Service solutions. From initial planning to deployment, we ensure seamless integration into your business processes.

  • Expertise in SaaS platform rollouts and customizations.
  • Agile and Waterfall methodologies tailored to client needs.
  • Stakeholder alignment workshops and change management.
  • Proven track record of reducing time-to-value and increasing ROI on SaaS investments.

SaaS Implementation Assistance in Project Management

This service helps organizations successfully integrate and use project management SaaS solutions through a structured and strategic approach. A dedicated implementation project manager ensures the software:

  • Aligns with organizational needs
  • Integrates with current systems
  • Gains user adoption
  • Delivers desired business outcomes

2. SaaS Vendor Management

Managing Your SaaS Vendor:

Effective SaaS implementation goes beyond technology—it requires disciplined vendor management to ensure success. This service provides end-to-end oversight of your SaaS vendor across all project phases, from pre-implementation planning to post-go-live optimization. We help you define clear success criteria, enforce accountability through structured governance, and ensure data, integrations, testing, training, and change management are executed to plan. With our framework, clients avoid common pitfalls, accelerate time-to-value, and achieve long-term adoption and ROI.

1. Pre-Implementation Planning

  • Define success criteria:
  • Clarify roles/responsibilities
  • Validation of SOW and Scope
  • Create an escalation path:

2. Vendor Accountability Framework

  • Weekly status meetings:
  • Project plan ownership and validation and stakeholder acceptance
  • Risk tracking:
  • SLAs and KPIs: Ensure measurable targets are in place for uptime, support response, onboarding success, etc.

3. Data & Integration Readiness

  • Define data mapping requirements early
  • Identify integration points (ERP, CRM, SSO, etc.)
  • Request test plans for integrations and sandbox access

4. Configuration & Testing

  • Review configuration options in detail
  • Documentation of all customizations and additions to scope.
  • Conduct UAT with real users before signing off
  • Assessing and aligning with vendor’s test plan and ensuring client-specific test cases are included.

5. Training & Change Management

  • Define training deliverables up front (videos, live sessions, admin docs)
  • Make training role-based (admin, manager, end user)
  • Develop a change adoption plan — how will users be supported post go live?

6. Go-Live & Hypercare

  • Request a hypercare plan with assigned vendor resources
  • Set expectations for bug fixes vs. enhancements
  • Track open issues daily in a shared sheet or ticket system
  • Hold a go-live review meeting within 2 weeks of launch

7. Post-Go-Live Optimization

  • Schedule a 30-60-90 day success check-in
  • Request a post-mortem or lessons-learned workshop
  • Capture enhancement backlog for future phases
  • Document final ownership transition (who supports what internally)

3. IT Consulting and Project Management

We provide strategic guidance and hands-on management for complex IT initiatives across diverse industries. Whether it’s infrastructure deployment, enterprise software implementation, or digital transformation, we’ve got you covered.

  • IT infrastructure and enterprise software implementation.
  • Digital transformation strategy and execution.
  • Risk and compliance management for large-scale IT projects.
  • Vendor and stakeholder management to ensure seamless delivery.

4. Business Analysis and Process Mapping

Our seasoned business analysts work closely with your team to bridge the gap between technical solutions and business goals. We deliver actionable recommendations that drive value and improve operational efficiency.

  • Requirements gathering and process mapping.
  • Agile and Waterfall project frameworks for effective delivery.
  • Comprehensive stakeholder engagement and communication.
  • Cost-saving strategies through optimized processes and solutions.

5. Talent Acquisition for IT Project Managers

Finding the right talent for your IT projects can be challenging. We specialize in recruiting top-tier IT Project Managers to ensure your projects are led by professionals with proven expertise.

  • Specialized recruitment for IT Project Managers.
  • Screening and evaluation of candidates with technical, leadership and project management skills.
  • Quick turnaround times to meet urgent hiring needs.
  • Access to a broad network of qualified project management professionals.

6. Custom Consulting Solutions

Not sure which service fits your needs? We offer custom consulting solutions tailored to your unique business challenges. Let us help you design a roadmap for success.

  • Personalized consultations to identify pain points and opportunities.
  • Bespoke project planning and execution strategies.
  • Ongoing support and advisory services to ensure sustained growth.

7. Smartsheet Business Solutions

We help business and operations leaders unlock the full potential of Smartsheet by transforming how teams manage projects, track work, and make decisions. Unlike firms focused solely on implementation, our approach blends platform expertise with deep operations consulting to drive real impact.

What We Offer

  • Project & Program Management Dashboards
    Real-time visibility across portfolios, timelines, risks, and resource allocation.
  • Workflow Automation & Process Design
    Streamlined intake, approvals, handoffs, and notifications using forms, logic, and automation.
  • Business Operations Optimization
    Design smarter tracking systems for KPIs, strategic initiatives, department goals, or compliance.
  • Executive Reporting & Decision Support
    Build automated roll-ups, charts, and reports tailored to operational or leadership needs.
  • Cross-Functional Visibility
    Connect disparate teams and tools (Sales, Ops, HR, IT) through centralized work hubs.

Let us help you turn your challenges into opportunities. Contact us today to schedule a consultation and take the first step toward achieving your business goals!